Legal
This policy explains how cancellations and refunds work across Atlas plans. We aim to be fair, transparent, and prompt, so you always know what to expect from your subscription and any associated charges.
Last updated: 21 June 2026
This Refund and Cancellation Policy applies to subscriptions to Atlas, the workspace and task-management product operated by WRX Stack. It covers our self-serve Free and Team plans, which customers manage directly from their billing settings.
Enterprise plans are different. Refunds, cancellations, renewals, and termination for Enterprise customers are governed by the applicable order form, master subscription agreement, or other signed contract between you and us. Where this policy and your Enterprise contract conflict, the contract controls.
This policy forms part of, and should be read together with, our Terms of Service. Capitalized terms not defined here have the meaning given in those Terms.
The Free plan is free forever. There is no charge for it, no card is required to use it, and nothing is billed on a recurring basis.
Because no payment is taken, no refund applies to the Free plan. You may stop using it or downgrade to it at any time without notice or penalty. If you later remove your account, your data is handled in line with our Privacy Policy and Data Processing terms.
You can cancel a paid Team subscription yourself at any time from your billing settings, under Settings then Billing. Cancellation is self-serve and takes effect at the end of your current paid period, so you keep full access to paid features until that period ends.
When a paid subscription ends, your workspace generally moves to the Free plan rather than being deleted. Paid-only capabilities and any seats above the Free limits become unavailable, and team members may lose access to features that require a paid plan. We recommend exporting anything you need before the period ends.
Cancelling stops future renewals; it does not, by itself, delete your account or data. If you also want your data removed, use the account deletion controls or contact us, and we will handle the request under our Privacy Policy.
The Team plan billed monthly is charged in advance at the start of each billing cycle, currently 12 US dollars per user per month. Each charge pays for the upcoming month of service.
You can cancel a monthly plan at any time to stop the next charge. Cancellation prevents future billing but does not retroactively refund the current month, because the service for that period has already been made available to you. Your access continues until the end of the month you have already paid for.
The Team plan billed annually is paid upfront for the full year and includes a discount of roughly 17 percent compared with paying monthly. Because it is prepaid, the considerations differ from monthly billing.
As a goodwill measure, first-time annual subscribers may request a full refund within 14 days of the initial annual purchase by contacting support. This window applies to your first annual term and is intended to let you confirm Atlas is right for your team.
After the 14-day window, and on renewals, prorated refunds for unused time are not standard. If you believe your situation warrants an exception, please contact support and we will review it reasonably and in good faith.
Outside the goodwill windows described above, we consider refunds in clear, good-faith cases. You may be eligible for a refund or credit where one of the following applies:
Some charges are not eligible for refund, including the following:
To request a refund, email support@wrxstack.com from or referencing the account email on file. Please include the account or workspace name, the relevant invoice or charge details, and a short description of the reason for your request.
We aim to acknowledge refund requests within two business days and to resolve them promptly. Approved refunds are issued to the original payment method used for the charge. Once issued, your bank or card provider typically takes a further 5 to 10 business days to post the funds, which is outside our control.
If you have a billing concern, please contact us first at support@wrxstack.com. Most issues are resolved quickly and directly, and this is the fastest path to a refund where one is due.
Initiating a chargeback or payment dispute before contacting us can delay resolution and may lead to suspension or restriction of the affected account while the dispute is investigated. We reserve the right to contest chargebacks that conflict with this policy or our Terms of Service.
Where a refund is granted, it covers the charges actually made for the affected service, less any taxes, duties, or processing fees that we cannot recover. Where applicable law requires tax to be refunded, we will comply with that requirement.
You remain responsible for any taxes that apply to your purchase and that are not collected by us.
We may update this Refund and Cancellation Policy from time to time to reflect changes in our products, pricing, or legal obligations. Material changes will be reflected by the Last updated date above, and the version in effect at the time of your charge applies to that charge.
For billing questions and refund requests, contact support@wrxstack.com. For formal disputes or legal notices, contact legal@wrxstack.com.
Nothing in this policy limits or overrides any mandatory consumer-protection or other statutory rights you may have in your jurisdiction, which continue to apply. This page is provided for general information and is not legal advice.
Questions about this page? Email support@wrxstack.com or visit our contact page.