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    DNS provider guide

    Amazon Route 53: add the client portal records

    How to publish the two DNS records for your client portal address at Amazon Route 53. Each record below is written the way Amazon Route 53 asks for it.

    Before you start

    Name servers at Amazon Route 53 usually look like ns-123.awsdns-45.com. If yours look different, your DNS is run elsewhere: see how to find your DNS host in the full guide.

    • Choose Simple routing as the routing policy.
    • You can have several hosted zones with the same name. Edit the one whose name servers the domain registration actually uses, or Route 53 answers will not show your change.

    Where Amazon Route 53 shows the name servers

    Open the hosted zone and read the four servers on its NS record, then compare them with the name servers at your registrar.

    Fill in your own values

    Enter the address you added in Atlas, and paste the TXT value Atlas shows for it. Every record on this page and on the provider guides then shows your exact values. What you enter stays in this browser.

    For example portal.yourfirm.com, without https:// in front of it.

    Copy it from the card of your address in Atlas. It starts with atlas-portal-verification=

    Your domain is read as yourfirm.com. If your DNS provider shows a different domain at the end of the name field, enter only the part of the name before that domain.

    A new address waiting for its DNS records, with the TXT and CNAME records to publish.
    A new address waiting for its DNS records, with the TXT and CNAME records to publish.

    Open the DNS editor

    Sign in at Amazon Route 53, then follow this path:

    1. Route 53 console
    2. Hosted zones
    3. Select the name of your hosted zone
    4. Create record

    Add the TXT record

    1. 1

      Choose Create record.

    2. 2

      In Record type, choose TXT.

    3. 3

      In Record name, enter the name shown in the record below.

    4. 4

      In Value, enter the value shown in the record below.

    5. 5

      Time to live

      TTL (seconds): 300 seconds, which Route 53 recommends while you set something up.

    6. 6

      Choose Create records to save the record.

    • Route 53 requires a TXT value in double quotation marks. The value below includes them.

    At Amazon Route 53 the TXT value goes in double quotation marks, as shown.

    TXT record

    Proves that your firm controls this address.

    Record type
    TXT
    Record name
    _atlas-portal.portal

    Full name: _atlas-portal.portal.yourfirm.com

    Value

    Copy this value from the Atlas screen, or paste it above to see it here. It is unique to your firm.

    TTL (seconds)

    300 seconds, which Route 53 recommends while you set something up.

    Add the CNAME record

    1. 1

      Choose Create record.

    2. 2

      In Record type, choose CNAME.

    3. 3

      In Record name, enter the name shown in the record below.

    4. 4

      In Value, enter the value shown in the record below.

    5. 5

      Time to live

      TTL (seconds): 300 seconds, which Route 53 recommends while you set something up.

    6. 6

      Choose Create records to save the record.

    • A trailing dot on the value is optional. Route 53 treats the name as fully qualified.

    CNAME record

    Sends visitors of this address to your client portal.

    Record type
    CNAME
    Record name
    portal

    Full name: portal.yourfirm.com

    Value
    portal.wrxstack.com
    TTL (seconds)

    300 seconds, which Route 53 recommends while you set something up.

    How Amazon Route 53 names the fields

    Atlas showsTXT recordCNAME record
    Record typeRecord typeRecord type
    Record nameRecord nameRecord name
    Record valueValueValue
    Name formThe part before your domain

    Things to watch at Amazon Route 53

    • Once a CNAME record exists for a name, Route 53 refuses every other record with that name.
    • If the domain moved to Route 53 in the last 48 hours, resolvers may still be asking the old DNS service.

    Check that it worked

    Go back to Atlas and choose Check now on the card of your address, or ask DNS yourself:

    bash
    dig +short TXT _atlas-portal.portal.yourfirm.com
dig +short CNAME portal.yourfirm.com

nslookup -type=TXT _atlas-portal.portal.yourfirm.com
nslookup -type=CNAME portal.yourfirm.com

    Route 53 says changes generally reach all its name servers within 60 seconds.

    Both records found: the address waits for approval.
    Both records found: the address waits for approval.
    A live address, with the link your clients open.
    A live address, with the link your clients open.

    Official help from Amazon Route 53

    The help articles Amazon Route 53 publishes on these steps. If the screens at Amazon Route 53 have changed, follow them.

    • Creating records by using the Amazon Route 53 consoledocs.aws.amazon.comOfficial help
    • Values that are common for all routing policiesdocs.aws.amazon.comOfficial help
    • Supported DNS record typesdocs.aws.amazon.comOfficial help
    • I changed DNS settings, but they have not taken effectdocs.aws.amazon.comOfficial help

    What this guide could not confirm

    The help pages of Amazon Route 53 do not state the following. Where a label is missing above, look for the field described here.

    • The TTL the console fills in for you is not stated in the documentation.

    Other providers

    The notes about Amazon Route 53 are in English, because they quote the labels Amazon Route 53 shows on its screens. Back to the full guide

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    About this page

    On this page

    • Before you start
    • Open the DNS editor
    • Add the TXT record
    • Add the CNAME record
    • How Amazon Route 53 names the fields
    • Things to watch at Amazon Route 53
    • Check that it worked
    • Official help from Amazon Route 53
    • What this guide could not confirm