Project template
A blameless postmortem plan that turns a production incident into a clear timeline, a root cause, assigned action items, and the follow-through that prevents a repeat.
Overview
A postmortem is how a team learns from an incident without assigning blame. It reconstructs the timeline, finds the root cause, and commits to action items so the same failure does not recur.
This template is the built-in Incident Postmortem starter project in Atlas. It ships with milestones for drafting the timeline within a day of resolution, identifying the root cause, running a blameless review, and shipping the action items.
Because it is a live Atlas project, the action items are tracked tasks with owners rather than lines in a document, so the follow-through actually happens.
What is included
A milestone to draft the timeline within twenty-four hours of resolution while details are fresh.
A step to identify the underlying cause rather than the surface symptom.
A milestone to review the postmortem with the team in a blameless setting.
Action items assigned and shipped as tasks so the fixes are followed through.
An optional milestone for a customer-facing statement when the incident warrants one.
How to use it
Create a new project at /projects and apply the Incident Postmortem starter template.
Complete the timeline milestone quickly, ideally within a day of resolution.
Work the root-cause milestone, then run the blameless review with the team.
Assign action items as tasks with owners and complete them so the incident cannot repeat.
FAQ
Ready when you are
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