Notifications

Every notifyable event (a mention, an assignment, an approval request, a booking, a contract renewal, or an automation message) lands in the per-user notification inbox, is written in your own language, and optionally fans out to web-push subscriptions and email.

• Web push via VAPID keys
• Expo push for the mobile app
• An email schedule: send as events happen, or bundle them into one email per day
• Select notifications and mark them read with M or archive them with X; A selects every visible item
• WhatsApp as a fourth channel, chosen per notification kind alongside in-app, email and push, with delivery and read receipts
• Every notification is written in the language saved on your profile, in the inbox, in a push on your phone or browser, and in email
• Contracts, automations, bookings, people and blog posts each have their own category under Which events notify you, so you can turn each kind on or off

• A mention notifies the person named when it is posted in a comment or in chat. In a task comment, type @ followed by the full email address of the member.
• Push works only when VAPID_PUBLIC_KEY and VAPID_PRIVATE_KEY are set on the server.
• WhatsApp is off by default and stays off until you turn it on, because it needs consent before the first message rather than an opt-out after it. Turning the channel on says you want it; the number itself must also be opted in before anything is sent, and replying STOP opts it out immediately and permanently until you opt back in with START.
• Anything Atlas sends you on WhatsApp is an approved template rather than free text. WhatsApp only permits free-form messages within twenty four hours of you writing in, so a notification the product initiates is always a template, and a message that cannot be delivered is recorded with the reason rather than retried.
• Scheduled emails follow your own clock. The morning briefing arrives at 08:00 in your time zone, and every date and time in an email is written in your time zone and your language.
• Email is on by default for task assignments, reminders, due dates, mentions, replies and completed goals, written in your language. Each of these can be switched off per kind under Per-channel preferences in Settings, Notifications. An email also follows the email subscriptions you set. Busy events, such as comments on a linked GitHub issue, automation messages and workflow status changes, start in the inbox only until you ask for more.
• A mention in chat sends an email that names the channel and shows a short excerpt of the message.

1. 1Open /inbox to see the full list.
2. 2Select one or more notifications, then press M to mark them read or X to archive them. Press A to select everything shown.
3. 3Turn on browser push in Settings, Notifications.
4. 4The same screen carries In-app release announcements, which turns the panel that announces each new release on or off. It is the switch that undoes Do not show again on the panel itself.
5. 5Under Email subscriptions on the same screen, choose which emails Atlas sends you. Each optional kind of email has its own switch, Stop all optional email turns every optional email off at once, and Morning briefing days chooses between every day and weekdays only, Monday to Friday. Security, sign-in and billing messages are shown as Always sent and cannot be turned off.
6. 6Under Which events notify you, choose All, Mentions only or None for each category. Setting an event to None stops it everywhere: the inbox, push and email.
7. 7Under Per-channel preferences on the same screen, switch Email on or off for each kind, such as Task assigned, Task reminder, Mentioned in chat or Goal completed. If you switched email off for everything earlier, kinds you have not changed yet show Email off, and a choice you save for one kind takes precedence over that.

Why do push notifications never arrive?

Web push requires the VAPID public and private keys to be set on the server. Without them the inbox still fills normally and only the push fan-out is silent.

Why did typing an at sign and a name not notify the person?

In a task comment, a mention is an at sign followed by the full email address of a workspace member. An at sign followed by a first name is just text and notifies nobody. In chat, choose the person from the list that appears as you type.

Can somebody receive less without turning notifications off entirely?

Yes. Choose Bundle into one email per day for the email schedule, choose Mentions only for a category under Which events notify you, and set quiet hours so alerts wait until morning.

What happens when I press Unsubscribe in an email?

A page opens that names exactly which emails will stop and asks you to confirm. Nothing changes until you press Unsubscribe on that page, so a security scanner that opens the links in your mail cannot unsubscribe you by accident. Security, sign-in and billing messages always arrive, because Atlas must send them. To turn a category back on, open Settings, Notifications, Email subscriptions. The morning briefing and the weekly digest are separate: stopping one leaves the other as it was.

Can I receive the morning briefing on working days only?

Yes. In Settings, Notifications, Email subscriptions, set Morning briefing days to Weekdays only. The scheduled briefing then skips Saturday and Sunday on your own clock, and the email footer says it arrives on working days.

Which time zone do my scheduled emails follow?

Yours. Atlas takes the time zone from your device when you sign in and keeps it current if you travel. To fix a time zone regardless of your device, set it under Settings, Profile, Time zone; a time zone you set there is never changed automatically.

Which language are my notifications written in?

The language saved on your profile, in the inbox, in push notifications and in email. Words that a person wrote, such as a task title, a comment or the message of an automation, are shown exactly as they were written. If your language has no text for an event, Atlas shows it in English.

Why did I receive an email when a task was assigned to me, and how do I stop it?

Atlas emails an assignment, a reminder, a due date, a mention, a reply and a completed goal by default. To stop the email for one kind, switch off Email for that kind under Per-channel preferences in Settings, Notifications. To stop all of them, switch off Collaboration under Email subscriptions, or turn off the Email channel. To stop the notification everywhere, set the event to None under Which events notify you.