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    Intercom logo

    CRM

    Intercom

    Read Intercom contacts and conversations from Atlas, and reply to customers as an admin.

    AuthOAuth 2.0UpdatesOn requestAvailable

    What this connector does

    • List, search, read, create, and update contacts.
    • Read conversations with their messages, reply as an admin, add internal notes, close, and assign them.
    • Find conversations by state, contact, assignee, or last update.
    • Read companies, tags, admins, and help center articles.

    Before you begin

    • You are an owner or administrator of your Atlas workspace.
    • You can sign in to your Intercom account and approve access for Atlas.
    • Atlas looks after the Intercom app on its side, so there is nothing for you to create or copy.

    How to connect

    1

    Open Intercom in Integrations

    In Atlas, open Integrations and select Intercom.

    2

    Press Connect

    Atlas sends you to Intercom to sign in. Sign in with the account you want to connect.

    3

    Approve access

    Review the permissions that Intercom lists and approve them. Atlas returns you to the connector page, which then shows the connection.

    4

    Check the connection

    Select Test connection on the connector page. A passing result means Atlas can read from Intercom.

    Permissions Atlas asks for

    Read users and companiesread_users_companies
    Write users and companieswrite_users_companies
    Read conversationsread_conversations
    Write conversationswrite_conversations
    Read adminsread_admins

    Setup checklist

    1. Confirm you are an owner or administrator of your Atlas workspace.
    2. Open Integrations and select the connector.
    3. Press Connect and sign in to Intercom.
    4. Review the permissions that Intercom lists and approve them.
    5. Select Test connection and read the result.

    Troubleshooting

    • token_revoked

      The saved sign-in has expired or was revoked. Reconnect from Atlas.

    • rate_limit_exceeded

      Intercom limits to 1000 requests per minute per workspace. Atlas backs off automatically.

    • Connect says Intercom is not available yet

      Atlas has not enabled Intercom for this deployment, so there is nothing for you to configure. Check again later.

    • The sign-in was cancelled

      If you close the Intercom screen or choose Cancel, Atlas does not connect. Press Connect again and approve the access.

    • Atlas asks you to reconnect

      Intercom can end a connection when access is revoked or a password changes. Press Reconnect on the connector page and approve the access again.

    Event notifications

    Atlas does not receive Intercom events yet. Operations run only when someone starts them.

    Disconnect and data deletion

    1. Click Disconnect on the Atlas Intercom connector page.
    2. Open Settings, Authorized apps in Intercom and revoke Atlas Connector.
    3. Atlas removes cached Intercom data within 24 hours of disconnect.

    When you are ready, open the live connector page and press Connect to finish connecting Intercom.

    Open the Intercom connector page
    About this page

    On this page

    • What this connector does
    • Before you begin
    • How to connect
    • Permissions Atlas asks for
    • Setup checklist
    • Troubleshooting
    • Event notifications
    • Disconnect and data deletion

    Next steps

    • Open the Intercom connector page
    • All connector guides
    • Verifying webhook signatures