DNS provider guide
IONOS: add the client portal records
How to publish the two DNS records for your client portal address at IONOS. Each record below is written the way IONOS asks for it.
Before you start
Name servers at IONOS usually look like ns1045.ui-dns.com. If yours look different, your DNS is run elsewhere: see how to find your DNS host in the full guide.
- The changes take effect only while the domain uses the IONOS name servers.
Where IONOS shows the name servers
The menu icon under Actions next to the domain, then Name Server.
Fill in your own values
Enter the address you added in Atlas, and paste the TXT value Atlas shows for it. Every record on this page and on the provider guides then shows your exact values. What you enter stays in this browser.
For example portal.yourfirm.com, without https:// in front of it.
Copy it from the card of your address in Atlas. It starts with atlas-portal-verification=
Your domain is read as yourfirm.com. If your DNS provider shows a different domain at the end of the name field, enter only the part of the name before that domain.
Open the DNS editor
Sign in at IONOS, then follow this path:
Add the TXT record
Choose Add Record.
In Type, choose TXT.
In Host name, enter the name shown in the record below.
In Value, enter the value shown in the record below.
Time to live
TTL: Leave the default TTL.
Choose Save to save the record.
TXT record
Proves that your firm controls this address.
- Type
TXT- Host name
_atlas-portal.portalFull name: _atlas-portal.portal.yourfirm.com
- Value
Copy this value from the Atlas screen, or paste it above to see it here. It is unique to your firm.
- TTL
Leave the default TTL.
Add the CNAME record
Choose Add Record.
In Type, choose CNAME.
In Host name, enter the name shown in the record below.
In Point to, enter the value shown in the record below.
Time to live
TTL: Leave the default TTL.
Choose Save to save the record.
- Enter the target without http://, a slash or a final full stop.
- IONOS also offers the CNAME record from Manage Subdomains, under the subdomain. Either route works. On the subdomain page, the name may already be filled in.
CNAME record
Sends visitors of this address to your client portal.
- Type
CNAME- Host name
portalFull name: portal.yourfirm.com
- Point to
portal.wrxstack.com- TTL
Leave the default TTL.
How IONOS names the fields
| Atlas shows | TXT record | CNAME record |
|---|---|---|
| Record type | Type | Type |
| Record name | Host name | Host name |
| Record value | Value | Point to |
| Name form | The part before your domain | |
Things to watch at IONOS
- With a CNAME record, IONOS settings for that subdomain, such as email addresses, no longer work for it. Use a subdomain that carries nothing else.
- Edit or delete any A or AAAA record that IONOS created for the subdomain before adding the CNAME record.
Check that it worked
Go back to Atlas and choose Check now on the card of your address, or ask DNS yourself:
dig +short TXT _atlas-portal.portal.yourfirm.com
dig +short CNAME portal.yourfirm.com
nslookup -type=TXT _atlas-portal.portal.yourfirm.com
nslookup -type=CNAME portal.yourfirm.comIONOS says a change applies at IONOS at once and elsewhere within about an hour.
Official help from IONOS
The help articles IONOS publishes on these steps. If the screens at IONOS have changed, follow them.
What this guide could not confirm
The help pages of IONOS do not state the following. Where a label is missing above, look for the field described here.
- IONOS articles show the Actions menu as a gear icon in one and three dots in another.
- IONOS articles spell the name field Hostname in one place and Host name in another, and the CNAME value field Point to or Points to.
Other providers
The notes about IONOS are in English, because they quote the labels IONOS shows on its screens. Back to the full guide