Guides
3 guides on quality. Practical writing from the team building Atlas, useful whether or not you buy anything.
Most review in professional services checks whether a document reads well. Very little of it checks whether the conclusion is right.
The test of a working paper file is whether a competent person who was not there can reach the same conclusion from it. Most files fail that test comfortably.
Work that bounces back - reopened tickets, rejected pull requests, "this is not actually done" - is almost always a symptom of a definition of done that lives in people's heads instead of on the page.
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