Guides
4 guides on incident response. Practical writing from the team building Atlas, useful whether or not you buy anything.
A major incident is one whose impact is large enough that the normal process cannot handle it. It calls for a different level of organisation, set up before it is needed.
An emergency change is a change that cannot wait for the normal route. It needs a faster path, but not an absent one. The safeguards you keep are the ones that are cheap and effective.
Incident management is how a team detects a problem, responds in an organised way, tells the people affected and learns enough to prevent a repeat. This guide covers the whole process.
A hotfix is an urgent release that cannot wait for the normal schedule. Because it is rushed, it is also the release most likely to cause a second problem. A short, fixed process lowers that risk.
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