Operations
On-call is an arrangement where named people take turns being reachable outside normal hours to respond when a service needs urgent attention.
Definition
On-call is an arrangement where named people take turns being reachable outside normal hours to respond when a service needs urgent attention.
An on-call rotation decides who answers an alert at any moment: a primary responder, often a secondary as backup, and an escalation path when nobody acknowledges in time.
Sustainable on-call depends on the schedule and on the alerts. Fair rotations, clear handovers and alerts that only fire when a person must act keep responders effective and avoid alert fatigue.
In Atlas, on-call schedules sit with incident management: rotations, overrides for swaps and holidays, and paging the person on call when an incident is declared.
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