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    1. Atlas
    2. Glossary
    3. MTTR

    Operations

    MTTR

    MTTR (mean time to recovery) is the average time from the start of an incident until the service is restored. It measures how quickly a team recovers from failure.

    Start freeBrowse the glossary
    • Also called: mean time to recovery, mean time to restore, MTTA, MTTD

    Definition

    What is MTTR?

    MTTR (mean time to recovery) is the average time from the start of an incident until the service is restored. It measures how quickly a team recovers from failure.

    MTTR is one of a family of measures. MTTD (mean time to detect) is how long a problem exists before anyone notices, and MTTA (mean time to acknowledge) is how long an alert waits before a person takes it.

    Averages hide outliers, so teams often look at the median and at the slowest incidents as well. The measures are most useful as a trend: is the team getting faster at noticing, answering and recovering?

    Atlas records the times an incident is declared, acknowledged and resolved, so these measures come from the incident record rather than from someone rebuilding them by hand.

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    Related reading

    • MTTR, MTTA and MTTD explained
    • Incident management: the complete guide
    • Work OS glossary

    FAQ

    Questions, answered.

    What is a good MTTR?
    It depends on the service and the severity. Industry research on delivery performance treats recovery in under an hour as high performing for critical services.
    What is the difference between MTTR and MTTA?
    MTTA measures how long until someone acknowledges an alert. MTTR measures how long until the service is restored, which includes diagnosis and the fix.

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