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Zendesk logo

CRM

Zendesk

Connect Zendesk tickets to Atlas so support escalations sit next to product and engineering work.

AuthOAuth 2.0UpdatesReal-timeAvailable

What this connector does

  • Sync Zendesk tickets, users, and organizations into Atlas.
  • Create Atlas tasks from tickets without copying private comments by default.
  • Reflect ticket status and assignee changes on both sides after mapping approval.
  • Listen for ticket events with signed webhooks.

Before you begin

  • You are a Zendesk admin.
  • OAuth clients are allowed for your account.
  • You have a sandbox account for first validation.

Get your credentials

1

Open Zendesk Admin Center

Sign in with the admin account. Zendesk OAuth clients

2

Open APIs, OAuth Clients

Click Add OAuth client and name it Atlas Connector.

3

Set the Redirect URL

Set Redirect URL to https://YOUR-ATLAS-HOST/oauth/callback/zendesk.

4

Copy the Unique Identifier and Secret

Zendesk shows the secret once. Copy both into the Atlas Zendesk connector settings page along with your subdomain.

5

Run the first sync

Click Connect and approve the OAuth grant. The connector status should change to Connected.

Required scopes and permissions

Readread
Writewrite
Tickets readtickets:read
Users readusers:read

Setup checklist

  1. Create the provider app in a sandbox or development workspace.
  2. Add the Atlas redirect URL to the provider app configuration.
  3. Copy the client id, client secret, or API key.
  4. Paste the credentials into the Atlas connector settings page.
  5. Click Connect and complete the provider sign-in screen.
  6. Run Test connection from the connector page to verify health.

Troubleshooting

  • invalid_redirect_uri

    Redirect URL must match exactly. Update the OAuth client in Admin Center.

  • invalid_grant

    Refresh token expired or revoked. Reconnect from Atlas.

  • Forbidden

    The connecting user must be a Zendesk admin. Light agents do not have OAuth client access.

Webhooks

Atlas creates Zendesk webhooks per ticket trigger and validates the X-Zendesk-Webhook-Signature header on every event.

Events Atlas listens for

  • Ticket created
  • Ticket updated
  • Ticket comment created
  • Ticket solved

Provider docs: https://developer.zendesk.com/documentation/webhooks/

Disconnect and data deletion

  1. Click Disconnect on the Atlas Zendesk connector page.
  2. Open Admin Center, OAuth Clients and delete Atlas Connector.
  3. Atlas removes cached ticket metadata within 24 hours of disconnect.

Once you have the credentials above, paste them into the live connector page to finish connecting Zendesk.

Open the Zendesk connector page

On this page

  • What this connector does
  • Before you begin
  • Get your credentials
  • Required scopes and permissions
  • Setup checklist
  • Troubleshooting
  • Webhooks
  • Disconnect and data deletion